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AS 4269-1995

AS 4269-1995 Complaints handling

standard published 01/01/1995 by Standards Australia

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Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.

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Published: 01/01/1995File Size: 1 file , 78 KB